FAQ

FAQ

 

Frequently Asked Questions

Do I need reservations and how do I book?

Yes! During the peak summer months of July and August we recommend that you reserve at least one week in advance so as not to be disappointed. To book your trip drop into our offices located at 616 Patricia Street in Jasper, Alberta. If you are not in Jasper, you can telephone our offices at (780) 852-3370 or Toll Free 866-625-4463 and use a valid credit card to confirm and hold your reservation or you can book online using our secure server. Our cancellation policy requires that you give us at least 7 days advance notice of cancellation for a complete refund.


What happens if it rains?

Our trips go rain or shine; you’re going to get wet anyway! Remember that you will be provided with a wet suit and paddle jacket. If it’s cold or you get cold easily, remember to bring extra wool or polypropylene clothing to wear under your suit.


What is provided and what do I wear?

We provide transportation to and from the river as well as life jackets, wet suits, paddle jackets, booties, paddles and helmets (where necessary). We change into our rafting gear at the rivers’ edge so our guests must wear a bathing suit or shorts under their street clothes. These items are worn under our wetsuits and will get wet. Bring a towel and dry clothes for after the trip. When the weather is rainy or cold we also recommend guests bring additional clothing (wool or polypropylene is best) to wear under their wet suits.


How many people per raft?

For paddle rafting, our rafts can accommodate 6 to 10 passengers. Our paddle assist rafts accommodate 6 to 8 passengers.


Do you need experience to go on the Intermediate Class 3 and 3+ trips?

More than 90% of our clients are first time rafters. As long as you weigh at least 90 lbs. (41 kgs.) and are physically active (you have to paddle and help carry the rafts to and from the river), you can take part in our Intermediate trips.


How are rivers and trips graded?

Rivers and trips are graded on an international scale that ranges from the easiest Class 1 to the near impossible Class 6. As the numbers get higher the difficulty and excitement increase.


What is the difference between “paddle ” and “paddle assist” rafting?

In both methods each clients uses a paddle to help maneuver the raft down the river. In “paddle” rafting on our Novice, Class 2 trips the guide sits in the rear and uses a paddle to steer the raft through the rapids. In “paddle assist” rafting the guide uses a unique rear mounted rowing frame, complete with oars to steer the raft. We use this technique for our Intermediate rivers, graded Class 3 or higher, to allow our guides greater control of the rafts.